ISO 9001 Quality Management

ISO 9001 specifies the requirements for establishing a quality management system (QMS) to achieve quality policies and objectives. The international standard defines how you must operate to meet customer and stakeholder requirements.

It can also help you to enhance customer satisfaction through effectively implementing a QMS, including processes for system improvement and the assurance of conformity to customer and applicable statutory and regulatory requirements.

ISO 9001 has seven management principles:

 Customer focus

 Leadership

 Engagement of people

Process approach

 Improvement

 Relationship management

 Evidence-based decision-making

Certification follows successful completion of an audit and enables you to:

 Operate more efficiently and save money

 Meet statutory and regulatory requirements

 Reach new markets

 Identify and address risks

 Increase customer satisfaction and loyalt